Terms & Privacy

Last updated 1.1.2026

COACHING COURAGEOUS CLIENT ENROLLMENT AGREEMENT

Welcome to Coaching Courageous LLC. This Agreement outlines the partnership between Coaching Courageous LLC (“Company,” “we,” or “us”) and you (“Client” or “you”). Our coaching and consulting services are designed to help you unlock personal and professional growth through intentional goal-setting, strategy construction, and mindset development.

1. Partnership, Scope & Personal Well-Being

Collaborative Relationship & ICF Ethics: We are dedicated to upholding the ethical standards of the International Coaching Federation (ICF) and Positive Intelligence (PQ). Our work is an alliance—not a legal business partnership or joint venture—built on mutual trust, active engagement, and honest communication.
Eligibility & Legal Capacity: You represent and warrant that you are at least 18 years of age, have full legal authority to enter into this Agreement, and have not been previously suspended from our services. (Minors may participate only with the express written consent and involvement of a parent or legal guardian).
Client Ownership & Mental Health Disclaimer: Coaching is a powerful developmental process, but it is not psychotherapy, medical diagnosis, or psychiatric care. You maintain sole responsibility for your choices, emotional well-being, and actions. If you have a history of mental health challenges, please consult a licensed professional before beginning. If you are taking medication or receiving medical treatment, you agree not to alter that care without your physician’s approval.
Safety During Exercises: Some coaching or mindfulness exercises may evoke strong emotions. You agree to use these techniques safely and never engage in reflective, visualization, or focusing exercises while driving, operating machinery, or in situations requiring your active physical attention.
Liability & Responsibility: While we are committed to facilitating your growth, we cannot guarantee specific external results. To the fullest extent permitted by law, Company’s cumulative financial liability for any claim relating to this Agreement is limited to the total fees you have actually paid under this Agreement, and neither party will be liable for indirect, incidental, special, or consequential damages.
Client Indemnification: You agree to defend, indemnify, and hold harmless Coaching Courageous LLC, its owners, staff, and contractors from any third-party claims, liabilities, losses, or legal expenses (including reasonable attorneys’ fees) arising from your misuse of the services, violation of law, or material breach of this Agreement.

2. Program Commitment & Fee Structure

Total Program Investment: When you enroll in a program, we immediately dedicate operational resources, reserve private coaching calendar capacity, and grant access to proprietary onboarding tools. Each package carries a fixed, indivisible Total Program Investment.
Payment Plans as a Courtesy: If you pay through an initial deposit followed by recurring installments, this structure is offered as a convenience to spread payments over time—not a pay-as-you-go or cancel-at-will subscription. Your commitment to satisfy the Total Program Investment is complete and independent of session pacing, attendance, or usage.
Refund Policy: All deposits, installments, and fees paid are non-refundable and non-creditable, as enrollment capacity is held exclusively for you from the date of purchase.

3. Scheduling, Respect for Time & Expiration

Session Rescheduling: We value your time and ask that you honor ours. If you need to reschedule a confirmed session, please provide at least 24 hours’ advance written notice (via email or SMS). Sessions canceled or missed with less than 24 hours’ notice are forfeited to protect your coach’s reserved schedule.
Package Timeline: To encourage focus and steady momentum, all coaching sessions must be completed within twelve (12) months from your initial purchase date (or within the designated program timeframe). Sessions not completed within this period expire, and no extensions or credits are provided.

4. Program Discontinuation, Balances & Payment Integrity

Concluding Sessions Early: We understand life evolves. You may step away from active coaching sessions at any time by providing 72 hours’ advance written notice to support@coachingcourageous.com.
Fulfillment of Agreed Balances: Because coaching seats are strictly limited and planning is front-loaded, stepping away from sessions does not release you from your remaining program investment.
- Upon notice of early discontinuation (or if enrollment ends due to a material breach of conduct), any remaining balance of your Total Program Investment remains due.
- You may choose to either (a) pay the remaining balance in a single settlement within ten (10) calendar days, or (b) allow your scheduled recurring installments to continue uninterrupted until the Total Program Investment is fulfilled.
- You authorize the Company to process authorized payments on your payment method on file to fulfill this agreed-upon commitment.
Billing Integrity & Chargeback Agreement: You agree to maintain an active payment method on file and work with us directly to resolve any billing questions. You agree not to file a merchant chargeback or payment reversal for validly authorized deposits or installments. If an installment is declined due to card expiration or bank updates, we will notify you in writing, and you will have five (5) business days to update your billing details.

5. Professional Boundaries, Records & Intellectual Property

Professional Relationship Guidelines: The relationship between Client and Company contractors/employees is strictly professional. To preserve healthy boundaries and coaching objectivity, our services are not intended to create personal friendships or dual relationships. If personal boundaries blur, Company reserves the right to reassign you to another professional.
Record Retention & Work Product: Company is not required to retain session notes, documents, or recordings post-program, and reserves the right to securely destroy retained materials at will. Internal session notes and coach recordings are Company work product and will not be released or distributed to Client.
Proprietary Materials: All worksheets, assessments, audio exercises, frameworks (including Positive Intelligence / PQ resources), and curriculum shared with you are the exclusive intellectual property of Coaching Courageous LLC. They are provided solely for your personal, non-commercial development and may not be copied, distributed, or adapted for external use without written consent.
Non-Solicitation: To protect our team community, you agree that during the program and for twelve (12) months after it concludes, you will not directly hire, contract with, or engage any coach or contractor introduced to you through Coaching Courageous outside of our programs.

6. Updates & Amendments to Terms

Coaching Courageous may update operational guidelines, portal features, or administrative policies as our business grows. Any updates will be delivered in writing via email or posted in the client portal and will apply prospectively. For active clients, no administrative update will alter your agreed Total Program Investment or payment amounts without mutual written agreement.

7. Confidentiality & Data Privacy

We treat everything you share with the strict confidentiality established by the ICF Code of Ethics. Confidentiality is maintained except where disclosure is required by law (such as a valid subpoena), or where disclosure is reasonably believed necessary to prevent imminent physical harm to you or others, or to report illegal activities. We treat your personal and billing data with high industry security standards in compliance with applicable privacy legislation.

8. Resolving Disagreements & Governing Law

Direct Dialogue First: If a concern arises, both parties agree to first discuss it openly and in good faith.
Governing Law: This Agreement will be governed by and interpreted under the laws of the State of New Jersey, without regard to conflict of law principles.
Binding Arbitration: Any unresolved dispute, controversy, or claim arising out of this Agreement will be settled through confidential binding arbitration administered by the American Arbitration Association (AAA) in Monmouth County, New Jersey (or virtually). Either party may seek available injunctive or equitable relief in court to protect intellectual property or confidential information.
Class Action Waiver: Both Client and Company agree that any dispute resolution proceedings will be conducted solely on an individual basis, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
Direct Account Resolution: The Company reserves the right to pursue straightforward unpaid program balances or payment defaults through direct commercial collections or Small Claims Court without requiring formal arbitration. The prevailing party in any balance recovery action is entitled to reasonable collection and legal costs.

9. Enforceability & Complete Understanding

Severability: If any provision of this Agreement is held to be invalid or unenforceable, that provision will be modified to the minimum extent necessary, and all remaining provisions will remain in full force.
Non-Waiver & Successors: A failure by either party to enforce any right under this Agreement will not waive that right in the future. This Agreement is binding upon both parties and their permissible successors and assigns.
Entire Agreement: This document, together with your order invoice, checkout receipt, and written payment schedule, represents the complete understanding between us. Formal terms must be in writing; verbal conversations or informal messages cannot modify payment obligations or contract terms.

@coachingcourageousco | Atlantic Highlands, NJ 07716

support@coachingcourageous.com | www.coachingcourageous.com